Extended Warranty Bluestar

Terms and Conditions

  1. What does this contract cover?
    1. Preventive maintenance visit of the unit will be done twice a year for residential customers and four times a year for commercial customers.
    2. All breakdown calls registered as a complaint through customer care numbers or SMS or WhatsApp or Blue Star customer care app will be attended and resolved under this contract.
    3. Extended Warranty covers repairs, rectification or replacement of components eg. electronic PCB, IDU evaporator coil, ODU condenser coil as well as gas charging. Defective parts shall be replaced with a functionally working repaired or new equivalent part. All such repairs, rectifications or replacements shall be at full discretion of Blue Star and as per the warranty terms and conditions mentioned in the user manual.
  2. What this contract does not cover?
    1. Repair/replacement of parts that are damaged by misuse or breakage.
    2. All types of air filters, all plastic and metal parts and remote handset.
    3. Repairs/replacements that occur due to:
      1. Operation at high or low voltage (beyond the 210~230V range).
      2. Tampering with or repair by unauthorized personnel during the warranty period or during extended warranty period.
      3. Atmospheric conditions, rusting, corrosion or scaling
  3. General Terms and Conditions
    1. Applicable on all the Window, Fixed speed Split ACs and Inverter Split ACs up to 2.00 Tr
    2. Standard Warranty means repair / replacement of any part of the AC found defective due to faulty material or workmanship, subject to the confirmation of the technical experts appointed by Blue Star Limited or its authorized service dealers or service associates. It excludes all types of air filters, all plastic and metal part and remote handset and defect caused due to improper maintenance of the product or any use contrary to the operations specified in user's manual supplied with the product.
    3. Extended Warranty means extension of the warranty period beyond the Standard Warranty period and it starts from the expiry of the Standard Warranty.
    4. Extended Warranty will be strictly applicable only if the Installation, Extended Warranty Registration and Service is availed through Blue Star authorized Channel Partner.
    5. Extended Warranty will be applicable only on installation calls closed in 'Starserv Technician App' with all details and customer's digital signature.
    6. Based on the details captured in the Starserv App, a Customer ID and Product ID will be generated by Blue Star and will be communicated to the customer and to the concerned Channel Partner.
    7. Customer shall receive Extended Warranty Registration Letter cum Agreement for preventive maintenance for the Extended Warranty period on e-mail.
    8. The Extended Warranty can be availed on advance payment for every year of extension before the expiry of the standard warranty tenure or ongoing extended warranty tenure.
    9. Customer may choose to pay the Extended Warranty charges on yearly basis or for the maximum allowed Extended Warranty tenure in advance.
    10. Blue Star shall at its sole discretion repair or replace such defective product or parts thereof. Blue Star reserves the right to decide at its discretion, for replacing any defective part with a substitute without affecting the performance of the product.
    11. All parts removed by Blue Star shall be the property of Blue Star. In the event Blue Star carries out repairs or replacement of any part during the said Extended Warranty Period, the warranty shall thereafter continue only for the remaining period of the warranty.
    12. Customer can cancel the Extended Warranty contract within 7 days from the date of purchase of the contract.
    13. Blue Star shall not be liable or be deemed to be in default for any delay or failure in performance resulting directly or indirectly from causes beyond its reasonable control including delay in repairing due to non-availability of any component or accessory, labour problem, restrictions and regulations of the government, public movement, war and any unavoidable circumstances,specially vis-à-vis the import of supplies and raw material or if Blue Star is otherwise prevented from performing its functions under this warranty.
    14. Company's obligation under this warranty shall be limited to repair of part/s only. The maximum amount of liability with respect to any product related claim/s, if entertained by Blue Star, will be subject to the maximum retail price of the product purchased or the purchase price, whichever is lower.
    15. All other terms and conditions shall remain the same as mentioned in operation manual of the product except of those covered above.