This accidental screen damage protection contract governs the registration and support process for screen (also referred to as display, touch screen, touch panel) damages under warranty for Samsung & Google (“Device”) sold by authorised seller channels in India & in its original packaging and purchased by an eligible Customer. This Plan is not valid for any devices or products that are purchased by a customer post a return from the original customer, and even in unboxed condition or from any other sales channels other than Authorised channels in India. Service Lee Technologies Private Limited (hereafter “Servify”) reserves the right to discontinue the Plan without any prior notice and at its own discretion
The Device must be purchased from a listed channel partner for availing benefits under this Plan. Upon the purchase of Device by the customer from such channel partner, the concerned channel partner will register the IMEI of the Device on the Servify Web Portal/App for registration and subsequent activation of the Plan. You are required to mandatorily download Livewire Care App on the same Device within 7 calendar days of purchase of the Device, and complete the activation process by entering the mobile number, name and email ID. In the event of lapse of the aforementioned time frame or in absence of activation on the App, the Plan will not be activated.
It is expressly agreed that the Customer &/OR the Sales channels partner provide customer details for required registration & activation process. Also, Servify bears no responsibility towards any details provided by Customer &/or by the sales channel partner with regards to its genuineness & correctness for the activation of the Plan
The purchaser of the Device whose name is mentioned on the original invoice is the Beneficiary of this Plan, referred to here as Customer. The Customer’s spouse, children, parents and siblings or the recipient of the Device as a gift can also be the user of the Device subject to the fulfilment of the conditions mentioned in the terms and conditions detailed here. If the purchaser is a company, Customer shall mean any authorised representative/employee of the company authorised to use the Device.
Maximum Benefits Value is equivalent to the one-time cost incurred for screen replacement, during the Plan Period. Only one Screen Damage Repair Request per Device is allowed during the Plan Period. Any other repairs during the Plan Period or all subsequent repair requests shall be considered as paid repairs only, and the Customer is liable to make payments for such repair requests if undertaken through brand authorised service canters. In no instance if the Customer chooses not to get the screen damage repaired or is not willing to pay the differential amount applicable for the repair, Servify will not refund the Benefits Value to the Customer.
Provided the Device is handed over to Servify or its authorized channels in its entirety during the repair process & that the Customer has submitted all the necessary documents as desired under this Plan and that the Customer has purchased the Device from an authorised sales channels, the following conditions would be covered. If the Device:
The Plan will not cover:
Servify shall not be liable in respect of loss or damage to Device relating to or caused due to the following:
In the event of a screen damage of the Device, Customer is required to:
To receive service or support under the Plan, Customer agrees to comply with the following:
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SERVIFY AND ITS DIRECTORS, EMPLOYEES AND AGENTS WILL UNDER NO CIRCUMSTANCES BE LIABLE TO CUSTOMERS FOR ANY INDIRECT OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO COSTS OF RECOVERING, REPROGRAMMING, OR REPRODUCING ANY PROGRAM OR DATA OR THE FAILURE TO MAINTAIN THE CONFIDENTIALITY OF DATA, ANY LOSS OF BUSINESS, PROFITS, REVENUE OR ANTICIPATED SAVINGS, RESULTING FROM SERVIFY’S OBLIGATIONS UNDER THIS PLAN. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE LIMIT OF SERVIFY AND ITS’ DIRECTORS, EMPLOYEES AND AGENT’S LIABILITY TO CUSTOMER ARISING UNDER THE PLAN SHALL NOT EXCEED THE MAXIMUM REPAIR COST OF SCREEN REPLACEMENT OF THE DEVICE. SERVIFY SPECIFICALLY DOES NOT WARRANT THAT (I) IT WILL BE ABLE TO REPAIR/REPLACE THE DEVICE WITHOUT RISK TO OR LOSS OF PROGRAMS OR DATA, (II) IT WILL MAINTAIN THE CONFIDENTIALITY OF DATA, OR (III) THAT THE OPERATION OF THE DEVICE WILL BE UNINTERRUPTED OR ERROR-FREE. NOTHING IN THIS AGREEMENT SHALL EXCLUDE OR LIMIT SERVIFY’S LIABILITY FOR (I) DEATH OR PERSONAL INJURY CAUSED BY ITS NEGLIGENCE, OR (II) FRAUD. TO THE EXTENT THAT LIABILITY UNDER SUCH LAWS AND REGULATIONS MAY BE LIMITED, SERVIFY’S LIABILITY IS LIMITED, AT ITS SOLE OPTION, TO REPLACE OR REPAIR OF THE DEVICE OR SUPPLY OF THE SERVICE
for OnePlus 5
for OnePlus 5
for OnePlus 5
for OnePlus 5T