Blynk Screen Damage Protection Plan

6 Months Screen Damage Protection (“Plan”)

  1. The Plan
    This accidental screen damage protection Plan governs the registration and support process for screen (also referred to as display, touch screen, touch pane) damages to the Refurbished Mobile Devices (“Device”) sold by Blynk Marketing Private limited (“Blynk”) in India in its original packaging and purchased by eligible customer.
  2. Plan Term
    Benefits under the Plan begins when you (“Customer”), who is the User of the Device) registers the Device for the Plan and ends on completion of Six months from date of purchase of the Device (“Plan Term”)
  3. Plan Eligibility
    1. This plan is valid for all the Devices of below mentioned eligible Brands that are sold by Blynk Marketing Private limited (“Blynk”) through its official channels in India.
    2. The accidental screen damage protection Plan is applicable on models and variants of Apple, Samsung, OnePlus, Xiaomi, Oppo, Vivo, Motorola, Realme, Honor, Huawei, Nokia Brands sold by Blynk Marketing Private limited (“Blynk”)
    3. To activate the Plan for the your Device complete the Plan Activation process (as described in Point Number 4)
    4. One Screen Damage Repair Request per Device is allowed during the Plan term of 6 Months. All subsequent Repair Requests shall be considered for paid repair only
  4. Plan Activation
    You are mandatorily required to download the Blynk Care App to activate the benefits under the Plan. Register the Covered Device on the App using Mobile Number and OTP and follow the instructions to activate the Plan. You are requested to activate the Plan following the activation process within 30 days from the date of purchase of the Device for seamless experience at the time of availing the Plan Benefits.
    The liability and responsibility of completing the activation process is solely on you (Customer). Servify or Blynk may deny any support if the registration is not done as per the above requirements
  5. Plan Details
    1. Registered Device
      The Device that was successfully registered under the Plan by following the activation process is termed as “Registered Device”
    2. Customer
      The purchaser of the Registered Device whose name is mentioned on the device invoice is the Customer. The purchaser’s spouse, children and parents can be the users of the Registered Device. If purchaser is a company, Customer shall mean any representative/employee of the company authorized to use the Registered Device
    3. Benefits Value
      Maximum Benefits Value is equivalent to one-time cost incurred for screen replacement, during the Plan term. Only one Screen Damage Repair Request per Device is allowed during the Plan term of 6 Months. Any other repairs during the Plan Term or all subsequent repair requests shall be considered as paid repairs only, and the Customer is liable to make payments for such repair requests if undertaken through Servify.
      There is a Processing Fee of Rs. 1000/- charged during a claim repair event for the covered device.
    4. Scope of Service under the Plan 
      Provided the Registered Device is handed over to Servify or its authorized channels in its entirety during the Repair Request Process & that the Customer has submitted the documents as desired under the Plan and have purchased the Registered Device from authorised sales channels of Blynk in India, the following conditions would be considered under the Plan:

      1. Inclusions
        If the Registered Device:

        1. Suffers accidental physical screen damage like broken, cracked or shattered screen
        2. Suffers physical screen damage due to:
          1. Acts of god perils, fire, lightening and explosion
      2. Exclusions
        The Plan will not cover:

        1. Any Damage reported within 7 days of registration of the Plan
        2. Any loss or damage to the Registered Device:
          1. due to fluid accidentally entered the internal circuitry, resulting into stoppage of the Registered Device & resulting into the screen damage
          2. due to Intentional act or wilful neglect
          3. arising before or after Plan term
          4. under mysterious circumstances including lost or stolen
          5. due to hire or loan of the Registered Device to a third party or if ownership is transferred
          6. caused by incorrect storage, poor care and maintenance, careless use, gross negligence, incorrect installation and incorrect set-up
          7. due to serial number that has been altered, defaced or removed, or has been modified to alter its functionality or capability without the written permission of the manufacturer
          8. due to any experiments or tests and/or alterations resulting to any abnormal conditions of the Registered Device
        3. Damage caused by:
          1. a product/accessory that is not the Registered Device
          2. operating the Registered Device outside the permitted or intended uses described by manufacturer
          3. service (including upgrades and expansions) performed by anyone who is not Brand Authorized Service Centre (“ASC”) or any failure/damage caused outside the Indian territory
          4. Third-party products or their effects on or interactions with the Registered Device or the software
          5. Recalls or modifications to the Device
          6. Consequential loss of any kind or description including wear & tear, or otherwise due to normal aging of the product or manufacturer defect
          7. Cosmetic damages like scratches, dents and broken plastic on port
          8. Loss or damage covered by supplier, dealer or manufacturer’s limited warranty
          9. Any loss affecting to SIM card and any ancillary products even if Registered Device results into complete stoppage of working
          10. Issues that could be resolved by upgrading software to the then current version
          11. Your use of a computer or operating system that is unrelated to consumer software or connectivity issues with the Registered Device
          12. Damage to, or loss of any software or data residing or recorded on the Registered Device
          13. Recovery and reinstallation of software programs and user data are not covered under this Plan
          14. Any loss or damage to accessories and panels even if forming part of the standard pack or to any complimentary or ancillary product/s made available under any promotional scheme
          15. Replacement of consumable item or accessory like, plugs, batteries, light bulbs, light covers, software and add-on options incorporated in a Device for which the Plan was activated
  6. Special Exclusions
    Servify or Blynk shall not be liable in respect of loss or damage to Registered Device relating to or caused due to the following:

    1. Loss or damage due to any experiments or tests and/or alterations resulting to any abnormal conditions of the Registered Device
    2. Loss or damage due to mechanical or electrical break down or derangement, unless such loss is accidental damage, and which is not covered within the manufacturer’s warranty
    3. Penalties for delay or detention or in connection with guarantees of performance or efficiency
    4. Damage due to the Registered Device which gradually develops flaws, defects, cracks or partial fractures in any part not necessitating immediate stoppage, although at some future time repair or renewal of the parts affected may be necessary
    5. Servify or Blynk shall not be liable for a damage repair request if:
      1. The Customer is found to be involved in any way in fraudulent or illegal activity of any kind whatsoever related to this Plan or Registered Device and/or
      2. If the registration process of the Plan is not completed by installing the Blynk Care App on the registered Device and completing the initial registration obligations within 30 (thirty) calendar days of purchase of the Device
      3. Due to the inability of the Customer to submit either the Repair Request processing documents or supporting documents required for processing the request
  7. Service Request Process
    In the event of defect to the Registered Device, you (Customer) are required to:

    1. Immediately (not later than 72 Hours from the time of the defect) inform Servify through the Blynk Care App detailing the defect, and any documentary evidence of the defect.
    2. Submit all repair request related information/documents as mentioned in the Servify Platform within seven (7) calendar days of raising the request or within the timelines as mentioned in the App or communicated to You by Servify
    3. Please note, you (Customer) will not handover the Registered Device for repairs at any service centre, including at any Authorised Service Center (ASC) until confirmed by Servify. It is expressly stated that Servify will not be held responsible for fulfilling any such requests where the Registered Device is handed over to a service Center by you (Customer) before the approval from Servify; any liabilities arising out of such actions before the in-principal approval of the request from Servify will be solely handled by you at your own expense
  8. Service Fulfilment Process 

    1. Servify provides services through Pick/Drop Support (“PUDO”) Service for the Registered Device, for serviceable locations, for the rest you may visit the nearest Authorized Service Centre as directed by Servify via its communication channels once the approval is provided. You are required to wait until Servify confirms in writing via an email or on a voice call on your registered number or provides an update on the Blynk Care App about the status of the Repair Request and the next steps expected. Service will be performed at the Authorized Service Centres after verification of the entitlement and validity of the Plan. Once you are notified & that the service is complete, you will promptly be notified via the Blynk Platform and/or through written communication. The repaired device will be delivered to the address of initial pickup after completion of repair if PUDO service is availed. In case, the PUDO service is not available, you will have to send the dispatch on “To Pay” basis to Servify’s central service hub, details of which will be communicated to you accordingly by Servify
    2. If the Registered Device is replaced under this Plan, the original Registered Device shall not be returned to the Customer and only the replacement product is your (Customer) property, and the benefits for the remaining period of the Plan shall expire after the replacement. Any such replacement will immediately terminate this Plan and Servify shall not have any further obligations for the remainder of the term of this Plan. Due to technological advances, the replacement product may be of lower retail value than that of the original Product
    3. Servify reserves the right to change the method by which they may provide repair service to you, and your Registered Device’s eligibility to receive a particular method of service under this Plan. Service options, parts availability and response times may vary according to the city you live in
  9. Your Responsibilities
    To receive service or support under the Plan, you agree to comply with the following:

    1. Provide a copy of your Registered Device’s original proof of purchase, if requested
    2. Provide information about the reasons and causes of the defect to the Registered Device
    3. Provide identity proof if requested to verify Customer or User of the Registered Device on which Plan is applicable
    4. Respond to requests for information, including but not limited to the serial number of the Registered Device, model, version of the operating system and software installed, any peripherals devices connected or installed on the Registered Device, any error messages displayed, actions taken before the Registered Device experienced the defect and steps taken to avoid the defect
    5. Follow instructions Servify or ASPs gives you, including but not limited to refraining from sending Registered Device that is not subject to service as per the Plan and packing the Registered Device in accordance with shipping instructions
    6. Make sure to backup software and data residing on the Registered Device. DURING THE FULFILLMENT OF SERVICE SERVIFY OR THE ASP MAY DELETE THE CONTENTS OF THE COVERED DEVICE AND REFORMAT THE STORAGE MEDIA IF NECESSARY. Servify, or ASPs may return your Registered Device after the service event or provide a replacement unit as the Registered Device was originally configured, subject to applicable updates. Servify or the ASPs may install latest software updates as part of hardware service that may prevent the Registered Device from reverting to an earlier version of the Operating System. Third party applications installed on the Registered Device may not be compatible or work with the Registered Device as a result of the Operating System update. You will be responsible for reinstalling all other software programs, data and passwords
    7. You will update all the new versions available for the Blynk Care App from time to time and not delete the Blynk Care App from the Registered Device, failing which the benefits may stand invalid and you might be asked to download the Blynk Care App again, and the condition of the Registered Device may be determined at your costs before enabling your entitlement towards the Plan benefits of the Registered Device
    8. Fill and submit the requested forms and the declaration as required for submitting a valid a repair request
  10. Transfer Of Plan
    The transfer of ownership of the Plan for the Registered Device from the Customer to another party will render the Plan & its benefits null and void.
  11. Limitation Of Liability 
    TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SERVIFY, BLYNK AND ITS EMPLOYEES AND AGENTS WILL UNDER NO CIRCUMSTANCES BE LIABLE TO YOU OR ANY SUBSEQUENT OWNER FOR ANY INDIRECT OR CONSEQUENTIAL DEFECTS OR DAMAGES, INCLUDING BUT NOT LIMITED TO COSTS OF RECOVERING, REPROGRAMMING, OR REPRODUCING ANY PROGRAM OR DATA OR THE FAILURE TO MAINTAIN THE CONFIDENTIALITY OF DATA, ANY LOSS OF BUSINESS, PROFITS, REVENUE OR ANTICIPATED SAVINGS, RESULTING FROM SERVIFY’S OBLIGATIONS UNDER THIS PLAN. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE LIMIT OF SERVIFY, BLYNK AND ITS EMPLOYEES AND AGENT’S LIABILITY TO YOU AND ANY SUBSEQUENT OWNER ARISING UNDER THE PLAN SHALL NOT EXCEED THE INVOICE VALUE OF THE REGISTERED DEVICE. SERVIFY SPECIFICALLY DOES NOT WARRANT THAT (i) IT WILL BE ABLE TO REPAIR OR REPLACE REGISTERED DEVICE WITHOUT RISK TO OR LOSS OF PROGRAMS OR DATA, (ii) IT WILL MAINTAIN THE CONFIDENTIALITY OF DATA, OR (iii) THAT THE OPERATION OF THE PRODUCT WILL BE UNINTERRUPTED OR ERROR-FREE. NOTHING IN THIS AGREEMENT SHALL EXCLUDE OR LIMIT SERVIFY’S LIABILITY FOR (I) DEATH OR PERSONAL INJURY CAUSED BY ITS NEGLIGENCE, OR (II) FRAUD. TO THE EXTENT THAT LIABILITY UNDER SUCH LAWS AND REGULATIONS MAY BE LIMITED, SERVIFY’S LIABILITY IS LIMITED, AT ITS SOLE OPTION, TO REPLACE OR REPAIR OF THE REGISTERED DEVICE OR SUPPLY OF THE SERVICE
  12. General Terms
    1. Servify may subcontract or assign performance of its obligations to third parties but shall not be relieved of its obligations to you in doing so
    2. Servify is not responsible for any failures or delays in performing under the Plan that are due to events outside its reasonable control
    3. You are not required to perform preventative maintenance on the Registered Device to receive service under the Plan, but update the Servify mobile Application from time to time whenever there is a new version available on the Google Play Store or as advised on https://servify.activ.space
    4. This Plan is offered and valid only if you are making a purchase in India and using in India
    5. This Plan is not offered to persons who have not reached the age of majority. This Plan may not be available in all states, and is not available where prohibited by law
    6. In carrying out its obligations Servify may, at their discretion and solely for the purposes of monitoring the quality of their response, record part or all of the calls between you and them
    7. Servify have security measures, which should protect your data against unauthorized access or disclosure as well as unlawful destruction. You will be responsible for the instructions you give to Servify regarding the processing of data, and Servify will seek to comply with those instructions as reasonably necessary for the performance of the service and support obligations under the Plan. If you do not agree with the above or if you have questions regarding how your data may be impacted by being processed in this way, contact or Service at the support mediums provided such as support@servify.tech 
    8. The terms of the Plan, including the original sales receipt of the Registered Device and the Plan Confirmation, prevail over any conflicting, additional, or other terms of any purchase order or other document, and constitute your and Servify’s entire understanding with respect to the Plan
    9. Servify is not obligated to renew this Plan. If either Servify does offer a renewal, they will determine the price and terms
    10. There is no informal dispute settlement process available under this Plan
    11. In the event any section or portion of a section of these terms and conditions are deemed invalid, void or unenforceable, that section or portion of a section shall be severed from these terms and conditions, and the remaining terms and conditions shall continue in full force and effect
    12. These terms and conditions shall be governed by and construed under the laws of India
    13. These terms and conditions do not affect your statutory rights as a consumer
  13. Support Contact Details:
    1. Blynk Customer Service Number: 1 800 123 112 288
    2. Blynk Customer Service Email ID: assist@buyblynk.com